Privacy Policy

Last updated: 21 October 2026

Glenavy Garden Centre respects your privacy. This policy explains what personal information we collect when you visit our website, shop with us, sign up to our newsletter or get in touch, how we use it, and the rights you have over it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Glenavy Garden Centre is the data controller for the personal information described in this policy.

Glenavy Garden Centre
26a Main Street, Glenavy, BT29 4LW
Phone: 028 9442 2826
Email: glenavygardencentre@outlook.com

2. What information we collect

We only collect information you give us or that is needed to run our website and shop:

  • Newsletter sign-ups: your email address and, if you give it, your name.
  • Contact forms, emails and phone calls: your name, contact details and anything you tell us in your message.
  • Orders and bookings: your name, delivery and billing address, email address, phone number and order history. Card payments are handled by our payment provider; we never see or store your full card details.
  • Website use: technical information such as your IP address, browser type, the pages you visit and how you arrived at our site, collected through cookies (see section 6).

3. How we use your information and our legal basis

  • To process and deliver your orders and handle returns and refunds. Legal basis: performance of a contract.
  • To answer your questions and requests. Legal basis: our legitimate interest in responding to customers.
  • To send our newsletter with news, offers and seasonal updates. Legal basis: your consent, which you can withdraw at any time.
  • To keep our website working, secure and improving. Legal basis: our legitimate interests, and your consent for non-essential cookies.
  • To keep financial records for tax and accounting. Legal basis: legal obligation.

We will never sell your personal information or share it with other businesses for their own marketing.

4. Who we share it with

We only share your information with trusted service providers who help us run the business, and only as far as they need it:

  • Our website and email platform (Squarespace), which hosts this site, our online shop and our newsletter
  • Payment providers, to process card payments securely
  • Delivery and courier services, to deliver your order
  • Our accountants and professional advisers, where needed

We may also share information where the law requires it, for example with HMRC or the police.

5. Transfers outside the UK

Some of our service providers, including Squarespace, store data outside the UK, for example in the United States. Where this happens, we rely on recognised safeguards such as the UK International Data Transfer Addendum or the UK–US data bridge to keep your information protected.

6. Cookies

Cookies are small files stored on your device. Our website uses:

  • Essential cookies that make the site and shopping basket work. These cannot be switched off.
  • Analytics cookies that tell us how visitors use the site so we can improve it. We only use these with your consent.

You can accept or decline non-essential cookies using the banner when you first visit, and you can clear cookies at any time in your browser settings.

7. How long we keep it

  • Newsletter: until you unsubscribe.
  • Enquiries: up to 2 years after we last hear from you.
  • Orders and financial records: 6 years, as required for tax purposes.

8. Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you
  • ask us to correct information that is wrong or incomplete
  • ask us to delete your information
  • object to, or ask us to limit, how we use your information
  • ask us to transfer your information to another organisation
  • withdraw your consent at any time, for example by unsubscribing from our newsletter using the link in any email

To use any of these rights, contact us using the details in section 1. We will reply within one month. There is normally no charge.

9. Keeping your information secure

We take sensible steps to protect your information, including secure, encrypted payment processing and limiting access to staff who need it.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection: ico.org.uk/make-a-complaint or 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.